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Digital Innovation & Data Analytics Manager

Greater Zurich Area

You have the opportunity to make an impact at the forefront of Internet of Things, Big Data and Machine Learning together with Franke, the leading provider of products and solutions for residential kitchens and bathrooms, professional foodservice, coffee preparation and semi-/public washrooms. Your area of responsibilities reach from analytics to the development of new solutions up to the rollout across the globe. Headquartered in Aarburg, Switzerland, Franke employs around 9’000 people at 66 subsidiaries on 5 continents, and exports to over 100 countries and generated revenues of CHF 2.0 billion in 2016.

Responsibilities

As a key member of Franke Coffee System’s Digital Innovation team, you will be a part of shaping the future of how Franke Coffee Systems enable customers to drive lifetime value over the entire product lifecycle, delight consumers with new offers, experiences and engagement. Our team’s mission is to define and deliver revolutionary digital platform-based services to help our customers serving the best coffee, enhance their offering, and provide transparency around category performance and operating cost.

  • Analyze complex business problems using data from internal and external sources to provide strategic and actionable business insights with the overarching goal to create value for our customers and Franke through customer centric innovations;
  • Use statistics to interpret trends and patterns in datasets to generate insights regarding machine performance (reliability), service quality, user behavior and consumption patterns;
  • Based on analytics and insights generated, identify opportunities to enhance value creation and capture capacity with new service offerings;
  • Develop and manage our data collection and behavioral analytic vendor relationships;
  • Support & drive efforts to establish a network / process / tools & framework to early identify trends affecting Franke’s value creation and capture capacity;
  • Communicate results by developing dynamic and visual reporting that clearly communicates trends and statistically significant anomalies in the context of the business problem. Leverage strong business acumen, presentation and communication skills to create and present analysis in a relevant, consumable, meaningful, and insightful ways.

Requirements

We are seeking a highly-skilled, passionate, digitally aware and naturally curious Analytics & Trend spotter who can develop new capabilities with the Service Innovation and Digital Innovation teams. You will use analytic tools, data and methodologies to identify, measure, and track elements tied to our strategic priorities. You will perform analysis covering a wide range of data sources including Big Data both internally and externally to improve service efficiency, product performance, spot emerging trends, and generate insights that are both forward-looking and commercially meaningful.

  • Bachelor’s or master’s degree in Business, Natural Sciences or a related discipline;
  • 3-6 years of experience in consulting, digital innovation, data analytics, machine learning, IoT, Big Data or similar;
  • Experience in data modeling and data driven decision making using statistical software and business intelligence tools;
  • Ideally experience in designing, developing, implementing and maintaining database and programs;
  • Ability to work with other clients to develop relevant metrics, segments and reporting;
  • Excellent quantitative skills combined with a strong business acumen;
  • Solid interpersonal skills with the ability to effect change throughout the organization by influencing key stakeholders and business units through thoughtful impact analysis and strong presentation skills;
  • Proven critical and strategic thinker; ability to understand available information, synthesize, and communicate a proposed solution clearly and concisely to analysts, business and product owners and developers.

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